Thanks for visiting Neater Digs! We are thrilled to introduce you to our company and invite you to take a look around our FAQ by browsing the list below. Contact us with ANY questions at all or visit us on social media. You can also view Services to learn more.
What is a Professional Organizer?
At Neater Digs, we help people gain control of their lives by bringing function and order to their surroundings. Simply put, we look at your space, the things in it and how you use the space to determine the most effective way to organize. We then form an action plan and begin the work of transforming your space.Our approach is collaborative. We are here to help you achieve the desired outcomes discussed in our project planning. Since each project is unique, the plan is different for everyone but includes guidance and coaching, support through decisions about items, placement and use.As a proud member of NAPO (National Association of Professional Organizers) Neater Digs clients benefit from our continuing education, support and industry best practices. We also adhere to a Code of Ethics so your confidence and privacy is assured.
Who should use a Professional Organizer?
Despite what you’ve seen on TV, just about anyone can benefit from a Professional Organizer. It’s not just about messy homes, clutter piles or chronic disorganization taking over. It’s also about homes that no longer function well. Life transitions happen to us all and often impact our homes more than we care to admit. For example, a busy life means that making room for another family member doesn’t get the attention it deserves. Which leaves you dealing with space that just isn’t set up correctly.
The people who benefit the most from our services understand that transformation is possible by having a third-party expert who is their advocate, coach and partner in their journey to better life and better surroundings.
If any of these statements ring true, you could benefit from a Professional Organizer:
- Our kids are the problem! Once they are gone, I’ll have my house back.
- I just need a vacation where I spend time cleaning and reorganizing.
- My house looks like a bomb went off. We can’t have anyone over.
- No one seems to notice when things run out. I’m constantly buying milk and toilet paper!
- We have lived here X of years and have so much stuff and so many memories. There’s no way we can do anything about it.
- We’ve just outgrown this house and have no room for anything.
- I wouldn’t even know where to begin because I’m not a professional.
- I never got around to hanging those pictures or picking out paint. I’m sure someday I will.
- You never know when someone might need this (couch, bed, antique dresser) so we can’t possibly get rid of it. (Even though we haven’t touched it in 17 years)
- Yes, it’s messy but I know where everything is? (Really?)
A Professional Organizer can help by bringing a fresh perspective and help you push past these frustrations and reach your goals. Having someone come in to help is not weak or admitting defeat. It’s a sign that you value your harmony and want your surroundings to work for you.
Where should I start?
If you have found us, then you are probably seriously thinking about a transformation whether that’s removing some clutter, selling your home or totally re-imagining your surroundings. We suggest booking a free assessment after you’ve checked out our website to learn about what we do and who we can help. From there, we’ll guide you through the process by understanding your situation and desired goals. If we are a good fit, then we’ll form an action plan that includes detailed time and cost estimates. Then, it’s a matter of scheduling the project at a time that works for you.
So, who does the organizing? Is it you, me or both?
It depends on the project and desired outcomes. This is something we review in depth during our assessment call and/or site visit before we commit to working together. Each project we work on is unique, so our solutions aren’t one-size-fits-all or cookie cutter. Our job is to be your source of support and expertise so we never make decisions without your input or approval. Once we design your transformation and decide with you what the result should be, we can take the reins and do all the work, or have you work side-by-side with us. Because it’s your home and you will be living in it after we’re done, we’ll talk about the options and our recommendations so there aren’t any surprises and we can all commit to our respective parts.
What are some examples of projects you work on?
Because we focus on space transformations, our projects can range anywhere from a small, focused space like a single closet to staging an entire home in preparation for a sale. We remove clutter, redesign furniture layouts, create organizational systems, and add the finishing decor touches to make your space complete. Some examples include: home office organization (digital and paperwork management included), bedrooms, playrooms, kitchens, living areas, basements, framing and hanging artwork, new design plans, adding new decorative elements, updating decor, etc. It’s really up to you!
How much do you charge?
We have found that our clients appreciate a project-based pricing structure. This allows us the flexibility to quote you the best price for your situation since each client’s needs are different. To truly benefit from our services, our rates include a 3-hour minimum. We constantly check to make sure our prices are on target. Our pricing is competitive and well within the expected range for our services. Our free assessment call will help us understand your goals and give us a chance to discuss pricing in more detail. We offer a wide variety of services and believe in a “no surprises” policy when it comes to the investment in your transformation project. This will include any supplies we need or additional vendors we need to call in for your space. If we run into unplanned discoveries or take longer to make decisions during the project, we will discuss how they impact the final cost.
What does Home Staging include?
Homes that are “staged” mean that it is designed to show off the functionality and features that make your home stand out on the market. Buyers need to see themselves living in the space and have an easier time doing so if the home looks “model” perfect. Depending on a variety of factors such as; market conditions, urgency to sell, condition of the home and materials available, a staged home can include decluttering, removal of personal items and rearrangement of furniture up to and including removal of belongings. Our goal is to stage “in place”. This simply means we makeover your home so you can continue to live in it and we use your own belongings wherever possible.
We can help by emphasizing your home’s functionality and best assets that will entice buyers. Included in our home staging services are tips for day-to-day upkeep while your home is on the market and how to manage listing appointments while keeping your home in pristine condition.
Our expertise includes:
- Staging Plan With Your Items
- Editing Each Room
- Light Cleaning
Isn’t redoing a space expensive?
Not always. Our approach is to use what you have. We can typically make awesome things happen with what you already own. There are also treasures to be found at consignment shops, discount stores and second-hand sales. We can also utilize high end organizing stores and closet design companies. Any spending is based on your needs and budget and ultimate desired outcome.
How do you work? What’s really involved in organizing?
Our first conversation is just getting to know one another. We will talk about your current situation, what brought you to seek out our help, and the goals you have for your space transformation. The most important thing we do at this stage is LISTEN. We’ll make sure we really understand the challenge you’re facing and what goals you have for your space.
The next phase is to assess what you have on hand (belongings, space, etc.) This is where we’ll talk about re-purposing items or any new items we may need.
Then we evaluate what works for you and what doesn’t when it comes to making changes to meet your goals. This is where we will talk about decision making and editing items.
Finally, we will make sure that we have everything we need to create the best solution. You’ll see a final project plan that will outline how the space will be transformed.
Lastly, we begin the transformation! This is where it all comes together: your goal and our vision combined with the editing and redesign to deliver a final result you’re proud of. You have achieved harmony and Neater Digs!
What kind of time commitment do I need to make?
Since our transformation projects include a 3-hour minimum and typically go beyond that, be prepared to focus on getting the work done in a distraction free environment. A lot will also depend what pace we set, how quickly you can make decisions and if the space is in “ready” condition or requires a lot of prep work. If you are working beside me each step of the way, that’s also a time factor. Each situation is different and we can discuss in depth during planning. We highly encourage removing any obstacles that will keep you from being “present” during the project so you can be ready to make decisions. This is a great opportunity to hire a babysitter and take the dog to the groomers!
What do I need to do to prepare?
On the day of the project, we usually start with a review of the original project proposal and go over your goals and desired outcomes again. We then take you through the steps we think it will take to accomplish everything. Then we will begin the sorting and decision-making process. Our final step is to place everything in it’s new “home” and remove any items that are being discarded.
We recommend a getting a good night’s sleep, remembering to eat and have plenty of water and snacks on hand as well as any allergy medication if you’re sensitive. Every home can have dust!
How should I prep my home beforehand?
Since we really need to see how you live, it’s not necessary to do anything. We appreciate the opportunity to help you gain harmony in your surroundings and don’t want to add any extra stress! Just get that good night’s sleep and be ready to transform!
Will you make me throw all my stuff away?
The short answer is no. Because this is such a personal process, we take time to understand your feelings about certain items and the final decision is always yours. However, we’re going to be honest with you and upfront about what you should keep. And, we’ll do our best to find solutions. You’re the client and we are here to help, not argue. We just ask that you remember your transformation goals and outcomes so be prepared to confront the emotions head on.
What happens to all of the stuff we discard?
We have an eco-policy in place and believe its our responsibility to donate/recycle/dispose with care. We are committed to reusing products and materials whenever possible. We will offer suggestions on ways to recycle things and we can help responsibly dispose of electronics, batteries and other hazardous materials. Charitable organizations are also very appreciative of usable items. Our services includes removal of donated/recycled items. In some circumstances, we may suggest a professional removal company and will let you know well in advance. Complimentary donation hauls are included with each appointment at no extra cost. We can take items to consignment for you at our personal shopping rate.
I’m embarrassed. My house is a disaster. Is it the worst you’ve seen?
Our job is to help you gain control of your surroundings. That means dealing with clutter and a space that not’s working for you. We’re human too and give every client the respect and dignity they deserve. We would rather roll up our sleeves and help than judge. Compassion is one of our cornerstones. Deciding on a transformation and letting us help is an honor! Don’t give it a second thought.
What happens after we are done?
We want to make sure that the spaces and systems we’ve set up together are ones that continue after we leave. We get everyone else in the house up to speed on the changes we’ve made and why it’s important to the harmony you just created.
As part of our services, we will include a project success worksheet. This outlines what challenges we tackled, what goals we were aiming for and what day-to-day care is required to maintain the transformation. Simply put, we want you to feel great about your investment and continue to enjoy the space long afterwards, so we’ll give you simple tips to do so.
Who will be working in my house?
In addition to our Neater Digs Team, depending on your project, we may need to bring in vendors (i.e. junk removal, closet installers, etc.) and we’ll talk about this well in advance.
What about my privacy?
As a member of NAPO (National Association of Professional Organizers) we sign a Code of Ethics. In part, we pledge to maintain a solid working relationship with you and keep all client information strictly confidential unless we get your permission to share.
Will you take photos of my house and publish them?
Yes, we do love to document our transformations and use photos of Before and After in our marketing. However, your privacy will always be respected, and no identifying information will be used in the photos or social media postings. Not every project is posted online so if you still have reservations, please just ask.
Do I need to buy anything beforehand?
Unless we have discussed it in your project plan, it’s not necessary. Our goal is to re-purpose what you have and edit the space. If we decide that your space really needs new items such as organization units or fixtures or decor, we’ll talk about it in advance.
What about payment?
Payment is required in full at the end of every session. You’ll be given the option to pay online with a credit card or PayPal. For larger projects, we may ask for a retainer or deposit upfront. If we end up purchasing products, we will invoice you separately for the item and time associated with procurement.
What types of payment do you accept?
We accept check, credit cards, PayPal and wire transfers.
Is Neater Digs Insured?
Yes, Neater Digs carries a general liability business insurance policy through State Farm Insurance. A Certificate of Insurance can be sent to you before we arrive at your home.
What happens if I need to cancel?
Life happens and we get it! However, 48 hours’ notice by text or phone call is required to cancel. Otherwise, we charge a 2-hour service fee minimum (outlined in our pricing agreement).
What happens if the weather is bad on our appointment day?
In the event of inclement weather on the day of an appointment, we will follow cancellation protocols set by Fairfax County Public Schools and your respective location. Either or both of us may cancel without penalty. Our team will reach out to reschedule.